At Weltew Furniture, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 14 days of receiving it.
Return Conditions
- Eligibility: Items must be unused, in their original packaging, and include proof of purchase.
- Exclusions: Returns are not accepted for clearance or final sale items, or gift cards.
Return Process
- Contact Us
Email support@WeltewFurniture.shop or call +44 79844 47974 within 14 days of receiving your order. Include your order number and reason for return. - Receive Return Instructions
Once we receive your return request, our customer service team will review it and send you detailed instructions on how to return the item. This may include:- The return shipping address
- A return authorization number (if applicable)
- Packaging and labeling guidelines
- Return the Item To:
Weltew Furniture
92-94 Kingsland High St
London E8 2NS
United Kingdom - Refund Processing
After we receive and inspect your return, your refund will be issued to your original payment method within 5–7 business days.
Return Shipping & Extra Fees
- Customers are responsible for the cost of return shipping unless the item arrived damaged or there was an error in your order.
- We do not cover or reimburse any additional charges, such as return shipping fees, customs duties, or bank processing fees.
Exchanges
We currently do not offer exchanges. If you need a different item, please return your purchase for a refund and place a new order.
Questions?
Email: support@WeltewFurniture.shop
Phone: +44 79844 47974
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT